Shipping Policy
At Soft Haven, we aim to deliver your order as smoothly and reliably as possible.
1. Processing Time
Orders are typically processed within 1–3 business days. Processing times exclude weekends and public holidays.
Once your order has been processed, you will receive a shipping confirmation with tracking information when available.
2. Shipping Rates & Destinations
We offer Free Shipping on all orders, with no minimum purchase required.
We currently ship to the United States, Canada, Australia, and select European countries — the Netherlands, Belgium, Austria, Denmark, Sweden, Norway, and Finland.
3. Estimated Delivery Times
Estimated delivery times are:
- United States & Canada: 6–12 business days
- Australia & Europe: 7–12 business days
Delivery times are estimates and may vary depending on destination, carrier delays, customs processing, local delivery conditions, or high-volume periods.
4. Order Tracking
Tracking information will be provided when available. Please allow up to 48 hours for tracking updates to appear after your order has shipped.
5. Multiple Packages
If your order contains multiple items, products may occasionally be shipped separately and arrive at different times. You will not be charged additional shipping fees.
6. Incorrect Shipping Address
Please review your shipping address carefully before placing your order.
If you notice an error, contact us as soon as possible at support.thesofthaven@gmail.com. We will try to update the address before the order is processed, but we cannot guarantee changes once the order has been shipped.
Soft Haven is not responsible for orders delivered to an incorrect address provided by the customer.
7. Delayed or Missing Orders
If your order has not arrived within the estimated delivery window, please contact us and include your order number.
We recommend allowing a few additional business days during holidays, customs delays, or unexpected carrier disruptions.
8. Lost Packages
If tracking indicates that your package may be lost in transit, please contact us so we can review the shipment and assist you.
If tracking shows the package as delivered but you cannot locate it, please check with household members, neighbors, your building reception, and the shipping carrier before contacting us.
9. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.
10. Shipping Restrictions
Shipping availability may vary depending on destination, local regulations, or carrier limitations.
If we are unable to ship to your location, we will contact you and issue a refund if necessary.
11. Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may no longer be able to make changes or cancel the shipment.
12. Questions About Shipping
For shipping questions, please contact: